1. Information We Collect
Ttb11 collects various types of information from users for the purposes stated in this policy. The types of information collected are as follows:
- Account information: Full name, email address, phone number, date of birth, and encrypted password collected during registration.
- Device and browser information: Device type, operating system, browser type, IP address, screen resolution, and language settings. This information is collected automatically when you access the platform.
- Payment information: Deposit and withdrawal records in Ringgit Malaysia (RM / MYR), payment methods used (such as DuitNow, Boost, or online banking), and transaction reference numbers. We do not store full bank account numbers directly.
- Usage data: Pages visited, games played, session duration, bets placed, and activity history within the platform.
- Cookies and tracking data: Session cookies, preference cookies, and unique device identifiers used to enhance the user experience and analyse platform usage patterns.
All data collection is carried out transparently and solely for purposes relevant to the operation of the ttb11 platform.
2. Purpose of Data Use
The data we collect is used for the following purposes:
- Processing account registrations and verifying user identity to maintain platform security.
- Processing MYR deposit and withdrawal transactions accurately and securely.
- Providing relevant customer support and responding to user enquiries.
- Sending account-related notifications, promotions, and platform updates via email or in-app notifications, where the user has given consent.
- Detecting and preventing fraud, money laundering, and platform abuse.
- Complying with applicable legal and regulatory requirements in Malaysia.
- Improving service quality through aggregated, non-identifiable usage data analysis.
Ttb11 will not use users' personal data for any purpose beyond the scope stated here without first obtaining the user's consent.
3. Cookies & Tracking Technologies
The ttb11 platform uses cookies and similar tracking technologies to ensure smooth platform functionality and deliver a better user experience. We use the following types of cookies:
- Session cookies: Used during active login sessions to maintain your authentication status and prevent unauthorised access. These cookies are automatically deleted when you close your browser.
- Preference cookies: Saving personal settings such as preferred language and display preferences for a smoother return experience.
- Analytics cookies: Collects aggregated usage data to help us understand how users interact with the platform and improve our service quality.
Users can manage or block cookies through their browser settings. However, blocking certain cookies may affect platform functionality, particularly features that require session authentication. Continued use of the platform is considered consent to the use of cookies as described above.
4. Data Storage, Security & Third-Party Sharing
Ttb11 stores user data on servers protected by SSL encryption protocols and appropriate technical security measures. Access to users' personal data is restricted to staff who require it to carry out platform operations.
Data will be retained for as long as a user's account remains active or as required to fulfil legal obligations. Once an account is closed at the user's request, data no longer required by law will be deleted within a reasonable timeframe in accordance with our internal procedures.
Ttb11 does not sell users' personal data to any third party for marketing or commercial purposes. However, we may share necessary information in the following situations:
- Payment processors used to handle MYR transactions — only information necessary to process the transaction will be shared.
- Malaysian government authorities or law enforcement agencies when required by law or court order.
- Technical service providers that assist in platform operations, subject to strict confidentiality agreements.
5. User Rights, Policy Amendments and How to Contact Us
As a ttb11 platform user, you have the following rights regarding your personal data:
- Right to access: You have the right to request a copy of the personal data we hold in connection with your account.
- Right to rectification: You may request corrections to inaccurate or incomplete data through your account settings or by contacting our support team.
- Right to erasure: You have the right to request deletion of your personal data, subject to applicable legal requirements and our data retention policy. Account closure requests can be submitted through our customer support channels.
- Right to object: You may withdraw consent to receive marketing communications at any time through the notification settings in your account.
Ttb11 reserves the right to amend this privacy policy at any time. Amendments take effect immediately upon being published on this page. We encourage users to check this page periodically. Continued use of the platform after any amendments constitutes acceptance of the updated policy.
For any enquiries regarding this privacy policy, data access requests, or complaints about how your personal information is handled, please contact our team via email at [email protected]. You may also visit the FAQ for more information or log in to your account to manage your privacy settings directly.
Questions About Your Privacy or Data?
We are committed to addressing all privacy-related enquiries seriously and in a timely manner. Reach us at [email protected] or check the FAQ section for quick answers. You can also register a new account or log in to manage your own privacy settings.